Our Approach to Customer Support
At Make and Supply, we believe that great inventory management and 3PL Fulfilment is only part of the solution—exceptional support is what truly sets us apart. Our customer support philosophy is built around responsiveness, transparency, and a genuine commitment to helping your business succeed.
What You Can Expect from Us
Dedicated Support Contact
Our experienced support specialists are here to help you every step of the way—from onboarding and integration to day-to-day operations. We’re not just a helpdesk; we’re your logistics partner. You will get a named contact person who will look after your account.Fast Response Times
We understand that time is critical in logistics. That’s why we prioritise quick, clear responses to all support queries, ensuring minimal disruption to your operations.Multi-Channel Assistance
Reach us via email, phone, or WhatsApp —whatever works best for you.Proactive Issue Resolution
We don’t just react to problems, we anticipate them. Our team monitors system performance and user feedback to identify and resolve issues before they impact your business.Tailored Guidance
Whether you’re integrating a new sales channel or scaling your fulfilment operations, we offer personalised advice and technical support to help you get the most out of our service.- Ticket System
We use our own ticket system for all support queries, which ensures we respond within our SLA (Service Level Agreement) to resolve your query and to ensure nothing is missed. We take the data from our tickets to check for patterns to help support any possible improvements in the future.
Support That Scales With You
As your business grows, so does our support. As standard our support is offered to all our clients at no additional cost. However, if you are requiring a higher level of support we can offer a bespoke solution for you.