Effective Date: 1st November 2025
Last Updated: 1st November 2025
1. Introduction
This Privacy Policy applies to the website operated by Make and Supply Ltd, registered in England under company number 12813741, with its registered office at Portland House, Belmont Business Park, Durham, DH1 1TW. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We may collect and process the following personal data:
- Name, email address, phone number, and postal address
- Payment details (e.g. Stripe or bank information)
- IP address, browser type, and device information
- Website usage data via cookies and analytics tools
- Any other information you provide via contact forms or account registration
3. How We Use Your Data
We use your data to:
- Respond to enquiries and provide quotes
- Process orders and deliver services
- Send newsletters and promotional materials (only if you opt-in)
- Improve website functionality and user experience
- Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
- Consent: for marketing communications and newsletter subscriptions
- Contractual necessity: to fulfil orders and provide services
- Legitimate interest: to improve our offerings and follow up on enquiries
5. Data Sharing
We may share your data with:
- Payment processors (e.g. Stripe)
- Analytics providers (e.g. Google Analytics)
- Shipping and logistics partners
- IT and hosting providers
All third parties are contractually obligated to protect your data.
6. Cookies
Our website uses cookies to distinguish you from other users and improve your experience. For details, please refer to our Cookie Policy
7. Data Retention
We retain your data only as long as necessary for the purposes outlined above or as required by law.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Lodge a complaint with the ICO
To exercise these rights, contact us at hello@makeandsupply.com
9. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
10. Changes to This Policy
We may update this policy periodically. Please check this page for the latest version.